Dynamics Software Mobile Field Service – the smart mobile solution for your sales force
Optimal service in real time
More than ever, improved customer satisfaction and higher customer loyalty are the decisive factors for standing out in the service sector marketplace. Enhanced on-site customer service (mobile field service) is becoming increasingly important in order to respond to unforeseen events like errors or urgent customer requests quickly and professionally.
Optimise field staff deployment by using effective route planning and skill-based resource assignment so that the right staff are always in the right place.
Mobile Field Service allows you to efficiently control your field service operations and keep your customers satisfied with professional performance.
Efficient field service management
Mobile Field Service is a comprehensive software solution for HR planning, materials management, documentation and work planning to help improve your customer service “in the field”.
Your field staff can communicate seamlessly with the system and with experts in the back office and retrieve data about customers, orders, equipment and inventory via mobile devices. As a result, your field staff arrive on time at the customer’s location with the correct replacement parts and necessary information in order to work efficiently and keep your clients satisfied.
Mobile Field Service features
Display current job information and field capacities
Send out jobs via mobile
Automatic work and service reporting
Complete documentation using photographs and digital signatures
Serial number tracking and check-list module
Direct access to customer data (history), materials, service contracts and service tasks
Reporting on time and material requirements, order details, and completed work
Directions to the customer’s site
Print reports, delivery notes, receipts on the spot
Secure data processing and transmission on mobile devices and servers