Better service. Better performance.

Well equipped – with the right tools

Equip your employees with the necessary information and tools so that you can deal with customers professionally both in the service centre and at the customer’s site. Your employees work more efficiently - and your customers are enthusiastic!

Service management with Dynamics – a software suite for all service processes

Personalised customer service, from the initial request through to invoicing!

To meet customer requirements in all aspects, companies must ensure that their service is also up to par. Customers today expect a personalised service, fast response times and fast results. From the initial request at the service centre, to timely arrival on site and through to invoicing for services. Your customer service staff need the right tools for this job: service management with Microsoft Dynamics.

Professional service management with Microsoft Dynamics AX

Using Service Management for Microsoft Dynamics AX, you have an overview of open service orders and resources and can easily evaluate all services according to metrics like response time, service quality or profitability. The ERP software takes care of the the time-consuming routine work for you and supports your employees with integrated resource management and planning. The result: better service, better performance from your employees and satisfied customers.

Questions?
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Microsoft Dynamics AX offers you a range of tools to strengthen customer loyalty through improved service processes.

Service management made easy

<ul><li>Clear display of the availability of service staff and technicians in the field</li><li>Assign service orders to your employees at the push of a button</li><li>Prioritise or escalate tasks</li><li>Track open service orders, contractual obligations and technician utilisation in real time</li><li>Record typical time, material and resources requirements for different types of service and precisely cost service cases based on this.</li></ul>
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  • Clear display of the availability of service staff and technicians in the field
  • Assign service orders to your employees at the push of a button
  • Prioritise or escalate tasks
  • Track open service orders, contractual obligations and technician utilisation in real time
  • Record typical time, material and resources requirements for different types of service and precisely cost service cases based on this.

        Performance features