Microsoft Dynamics AX – solutions for service providers
Maximum customer satisfaction through the best performance!
The way that customers and service providers interact in today’s digital world is changing more and more rapidly and significantly. Customers expect immediate responses and access to the specific information and products that interest them. In order to build and maintain customer relationships over the long term, unique services that differentiate you from your competitors are more important than ever. This means: in order to keep up with the speed of your customers and respond immediately, your employees will need technological support that is cost-efficient and enhances quality: Microsoft Dynamics AX.
Project management, resource management, service management.
Microsoft Dynamics AX offers flexible solutions specifically for the service sector. The combination of project management, resource management and service management lets you strengthen customer loyalty, increase employee productivity and improve your business results. All this in a trusted and networked environment, cost-efficiently and with a short time to value.
Benefits of Microsoft Dynamics AX:
Professional project management: Link the operations of various departments to get an optimal overview of the overall situation, costs and processes. This allows you to effectively plan and control tasks, resources, and events, improve internal and external collaboration and react quickly to changes.
Service management: With the service module your customer consultants can bring up all project information, customer data and history and support knowledge on their end device. This ensures they are kept up to date at all times.
Resource management: Reliably coordinate your resources and assign them to the corresponding projects so you can deal with bottlenecks early on.